Privacy Policy

Thank you for choosing RentFlow, a trade name of Mindely Inc. (“we,” “us,” or “our”). Your trust is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how RentFlow collects, uses, discloses, and safeguards your information when you use our website, mobile application, or any other services (collectively, the “Service”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By using our Service, you acknowledge that you have read and understand this Privacy Policy

1. Information We Collect

We may collect personal information from you when you use our Service. The types of information we collect include:

1. Personal Information

   • Name

   • Email address

   • Phone number

   • Postal address

   • Payment information (e.g., credit card details)

   • Rental property addresses and other related details

2. Verification Information (KYB/KYC)

   • Government-issued identification documents (e.g., driver’s license, passport)

   • Business documentation (e.g., articles of incorporation, business licenses, proof of address)

   • Other identity verification data as required by applicable laws and regulations

3. Financial and Banking Information

   • Bank account details

   • Banking transaction data (where permitted and collected through third-party integrations)

4. Usage Information

   • IP address

   • Browser type and version

   • Device information (e.g., unique device identifiers)

   • Operating system

   • Log data (e.g., access dates/times, pages viewed, and referring website addresses)

5. Cookies and Similar Technologies

   • We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Service and across certain third-party sites or online services.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

1. Providing and Improving Our Service

   • Personalizing user experience

   • Processing transactions and managing billing

   • Facilitating and verifying rental applications

   • Offering customer support and responding to inquiries

2. KYB/KYC Verification

   • Complying with legal obligations related to identity verification, fraud prevention, and anti-money laundering (AML) requirements

   • Validating user and business identities for regulatory and security purposes

3. Pulling Banking Transaction Data

   • Retrieving banking and financial transaction data from third-party providers to facilitate lease payment processing, rent collections, or other financial services offered through our Service

4. Communicating With You

   • Sending administrative communications (e.g., confirmations, technical notices, updates, security alerts)

   • Sending promotional emails, newsletters, and other information that may be of interest to you (you can opt out at any time)

5. Maintaining Safety and Security

   • Monitoring and analyzing usage and trends

   • Detecting, preventing, or investigating suspicious or fraudulent activity

6. Complying With Legal Obligations

   • Fulfilling legal, regulatory, or contractual requirements

   • Responding to lawful requests from public authorities

     
     

3. Sharing Your Information

We will never sell your personal information to third parties. We may share your personal information in the following circumstances:

1. Service Providers

   • We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes:

     • KYB/KYC Verification Providers: for identity and business verification (including ID uploads).

     • Financial Data Integrators: for retrieving banking transaction data.

     • Payment Processors: for handling billing and payment-related services.

     • Analytics and Marketing: for performance tracking, user behavior analysis, and marketing assistance.

2. Business Transfers

   • We may transfer your information in connection with a merger, acquisition, bankruptcy, or sale of company assets. If such an event occurs, we will post a notice on our website.

3. Legal Compliance and Protection

   • We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court order or government request).

4. Consent

   • We may share your personal information with any other party if you give us explicit consent to do so.

All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties.

SMS Terms of Service:

By opting in to receive SMS messages from RentFlow, you agree to the following terms:
Program Name: RentFlow
Use Case: We use SMS messages to send verification code, account-related information (e.g., payment reminders, confirmations, and alerts) and promotional offers (if separately opted in).
Message Frequency: Message frequency varies depending on your account activity and preferences.
Cost Disclosure: Message and data rates may apply.
Customer Support: For support, contact us at support@therentflow.com
Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP. To get help, reply HELP.
Third-Party Sharing Disclaimer: We will not sell, rent, or share your SMS opt-in data or consent with any third party for marketing or unrelated purposes. SMS consent may be shared only with platform providers and vendors strictly for delivering messages on our behalf.

4. Third-Party Links and Services

Our Service may include links to third-party websites, plug-ins, or services that we do not operate or control. This Privacy Policy does not apply to information collected on any third-party site or application. We encourage you to review the privacy practices of those third parties before providing any personal information.

5. Your Choices and Rights

You may have certain rights regarding your personal information, subject to local data protection laws. These may include:

1. Access and Update

   • You can access, correct, or update your personal information by logging in to your account or contacting us.

2. Deletion

   • You can request deletion of your personal information, subject to certain legal exceptions.

3. Opt Out of Marketing Communications

   • You can opt out of receiving marketing or promotional communications at any time by clicking the “unsubscribe” link or contacting us directly.

4. Cookies and Tracking Technologies

   • Most browsers allow you to refuse to accept cookies. You can also delete cookies that have already been placed on your device. However, disabling cookies may limit your ability to fully use our Service.

   
   

6. Data Security

We use administrative, technical, and physical safeguards to protect the security of your personal information against unauthorized access, misuse, loss, or alteration. Despite these measures, we cannot guarantee that your data will be 100% secure. You share information at your own risk.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our Service is not intended for children under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us, and we will promptly investigate and address the issue.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us at:

• Email: contact@therentflow.com

• Address: 1111B S Governors Ave STE 20820 Dover, DELAWARE 19904

  
  

We will do our best to respond to your inquiry in a timely and thorough manner.